Contact information

Contact Us

We're here to help! If you have any questions about your order, our products, shipping, or anything else, feel free to get in touch. Our support team will respond as quickly as possible.

Customer Support

Business Name: Pupvoras

Email: pupvoras.store@gmail.com 

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM (GST)

Saturday: 10:00 AM – 4:00 PM (GST)

Sunday: Closed

Need Help With?

We're happy to assist you with:

• Order status and tracking
• - Shipping and delivery questions
  
• Returns and refunds
  
• Product information
• Payment issues
• - General inquiries

Response Time

We aim to respond to all email inquiries within 24–48 business hours.

Before Contacting Us

To help us assist you more quickly, please include:

• Your full name
• - Your order number (if applicable)
• - A detailed description of your question    or issue
• - Photos, if your inquiry relates to a  damaged or incorrect item

Thank you for choosing Pupvoras. We appreciate your trust and look forward to serving you and your pets!