Shipping policy

Shipping Policy


Last Updated: August 7, 2026


Thank you for shopping with Pupvoras. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy before placing an order.


1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • - Orders are not processed or shipped on weekends or public holidays.
  • - During busy periods, processing times may be slightly longer.

2. Shipping Destinations

  • Pupvoras currently ships to selected countries. Shipping availability and delivery times may vary depending on your location.
  • If we are unable to ship to your address, we will notify you and issue a full refund if payment has already been made.

3. Estimated Delivery Times

Estimated delivery times are:

- United States: 10–15 business days

- United Arab Emirates: 7–10business days

- Other countries: 7–20 business days

These delivery times are estimates only and are not guaranteed.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
  • From time to time, Pupvoras may offer free shipping promotions. Any applicable conditions will be clearly displayed on our website.

5. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
  • Please allow up to 48 hours for tracking information to become active.

6. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities.
  • These charges are the responsibility of the customer unless otherwise stated.

7. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping information.
  • Pupvoras is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping addresses provided at checkout.

8. Delayed Deliveries

Delivery delays may occur due to circumstances beyond our control, including:

- Customs inspections

- Severe weather

- Carrier delays

- Public holidays

- Natural disasters

- Other unforeseen events

We appreciate your patience if delays occur.

9. Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact us within 7 days of delivery.

Include:

- Your order number

- Photos of the package (if damaged)

- Photos of the received item(s)

We will investigate the issue and work to provide an appropriate resolution.

10. Order Changes and Cancellations

  • If you need to change or cancel your order, please contact us as soon as possible.
  • Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Business Name: Pupvoras

Email:  Pupvoras.store@gmail.com 

Website: www.pupvoras.com